Welcome to Our Studio Policies

Registration is complete once Pure Energy Dance has received your non-refundable first month's tuition and registration fee.

Tuition & Payment Policy

Tuition is based on 34 classes per season and is divided into 10 equal monthly payments, running from September to June. This makes budgeting simple and consistent for families, regardless of how many classes fall in a given month. Charges are applied automatically on the 1st of each month.

Payment Options:

All major credit cards accepted

Pre-authorized bank withdrawal

Payment method can be updated anytime through the Parent Portal

Late Payments & NSF Fees:

A $30 late fee applies to accounts more than 15 days overdue

Returned/NSF payments will incur a $30 fee per transaction

After two NSF payments, all remaining fees must be paid by credit card, money order, or certified cheque

NSF fees must be resolved immediately, or the dancer may not continue in class

Additional Information:

You can log in to your Parent Portal anytime to view or print monthly statements

There are no refunds for missed classes

If a class is cancelled by the studio, it will be rescheduled

In the event of a government-mandated lockdown, classes will continue live online via Google Meet, and regular tuition rates will still apply

All communication is sent directly to your email — this keeps things simple, easy, and convenient for busy families.

Please double-check that the studio has your most current email address. If you ever need to update it, just send a message to [email protected] or stop by the office.

Be sure to check your inbox / junk / spam folders for the monthly newsletter, sent on the 1st of each month. It includes important updates, reminders, and helpful info to keep your dance season running smoothly.

Tip: Please do not unsubscribe from studio emails — this is how you'll receive all essential information throughout the year.

Where Can I Find the Studio Calendar?
You can find the full Studio Calendar under the My Dance Experience tab. This makes it easy to stay organized and plan ahead for your child’s dance year.

Classes run from September through June.

For your convenience, the studio is closed on all long weekends, as well as:

Two weeks at Christmas and One week at the end of March (aligned with the Calgary Board of Education Calendar). Competition Dancers will have classes during Spring Break

Everything is designed to keep your schedule as simple and predictable as possible throughout the season.

How Do I Withdraw My Dancer from Classes?
If you ever need to withdraw your child from Pure Energy Dance Foundation, just provide one month’s written notice to the Studio Email [email protected], submitted on the 1st of the month.

Tuition payments will continue for one full month after notice is given, and then your automatic payments will be stopped. Please note, fees are not refunded for partial months. Costume and Competition Fees are non refundable for any reason.

Your dancer is absolutely welcome to continue attending classes during the cancellation period.

To support a smooth and positive experience for every dancer during recital season, withdrawals are not accepted after March 1st, as this is when performance preparations are underway.

For questions or to start the process, simply email [email protected].

What Should I Know About Costumes and Fees?
Costumes are part of the magic of performance — and every dancer in both Competitive and Recreational programs will have a costume ordered or made just for them.

To keep things simple and clear:

If a dancer in the Competitive Program withdraws after December 1st, the costume fee is non-refundable, and any remaining costume or prop fees must still be paid in full.

If a dancer in the Recreational Program withdraws after January 30th, the same applies — the costume fee is non-refundable, and any outstanding costume or prop charges will need to be cleared.

Please note that Competition Fees are non-refundable for any reason, as these are submitted well in advance to outside organizations.

Everything is planned with care to keep the year running smoothly for your family and your dancer’s team.

Can I Watch My Child’s Dance Class?
Classes are held with doors closed to protect each dancer’s privacy and help maintain a focused, comfortable environment for all students.

It can be very distracting for both dancers and teachers when there’s activity or noise in the lobby, so parents are not permitted inside the dance studios during regular class time.

That said, there are special parent viewing days throughout the season, where families are warmly invited into the studio to cheer on their dancer and see their progress. These moments are always a highlight and give dancers a chance to shine in front of a supportive audience.

To help every dancer feel confident and ready, hair must be pulled back and securely tied for all classes.

Each style of dance has its own dress code — including specific footwear, tights, and class attire. Please make sure your dancer arrives dressed appropriately for their class as outlined in the Studio Dress Code.

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When everyone comes prepared, it helps the class run smoothly and keeps the focus on fun, movement, and learning.

What Happens If My Dancer Misses a Class?
If your child will be away, please send a quick email to the studio before class to let us know.

Attendance is taken at the start of each class and tracked throughout the year.

Regular attendance is essential — not just for your child’s progress, but for the success of the entire class. Dance builds week by week, and being present helps your dancer stay confident, connected, and prepared for upcoming performances.

For competitive dancers, attendance expectations are a little higher to support team consistency. Only 3 absences per subject are permitted throughout the season.

Frequent absences or tardiness can impact the group and may result in your dancer being asked to step back from recital or competition performances. If attendance becomes a concern, the studio will reach out directly via email.

Everything is designed to support your dancer’s growth and help them feel proud of their progress each week.

How Do I Get Tickets for the Recital?
Tickets will go on sale on a predetermined date leading up to recital. Seating is rush seating, and tickets can only be purchased in advance through the Recital Website — they will not be available at the door.

To keep things simple and organized, please make sure all studio fees are paid in full, as dancers will not be permitted to participate in recital otherwise.

For the privacy and safety of all dancers, photos and video recording are not allowed during the performance. The focus is on creating a safe and special moment for your dancer to shine on stage.

To ensure a safe, calm, and respectful environment for all, please follow these guidelines while in the studio lobby:

Students must wait inside the building to be picked up. No student is allowed to leave the building without an adult present.

Restroom breaks should be taken before class starts to minimize disruptions during class time.

Please help keep the lobby as quiet and clean as possible to maintain a peaceful environment for everyone.

Personal belongings should be kept either in the locker room or with the student in class.

Do not interrupt the teacher during class. If you need to speak with a teacher, please do so before or after class to respect the flow of instruction.

Running and tapping on the lobby floors is not permitted to keep the space safe and comfortable for all.

Please remind children not to bang on the glass doors or windows — this helps keep the space safe and calm.

Supervision is key — the studio is not responsible for unsupervised children.

Thank you for helping to keep the lobby a safe, welcoming place for all families. Your cooperation ensures a positive experience for everyone!

To create a focused and respectful environment for all dancers, please follow these classroom guidelines:

Food and drinks (apart from water) are not allowed in the dance studios. Please keep all food and drinks in the lobby.

Gum chewing is not permitted in the dance studios to ensure a clean and safe environment.

Street shoes are not allowed past the lobby. This includes parents and guests. Please make sure to wear dance shoes only in the studio. Dance shoes should never be worn outside to maintain their cleanliness and support.

All students must be in proper dress code with the appropriate shoes for their class.

Parents are not allowed to walk children into the dance room. The teacher will greet your child at the door and bring them into class. When class is over, the teacher will bring them out to the lobby to be picked up.

Classrooms will be closed to avoid distractions from the lobby, allowing students to focus and learn.

Arrive 5 - 10 minutes early for class to allow your dancer time to prepare and settle in.

Mirrors and windows are for observation only—please remind your child not to touch them during class.

Thank you for helping maintain a clean, focused, and respectful environment for every dancer!

At Pure Energy Dance, we believe in encouraging personal responsibility and teaching positive behaviors. While we always take into account a child’s age and development, we also uphold the importance of following the rules to ensure a positive experience for all dancers.

If a dancer's behavior disrupts the class, the following steps may be taken:

Not receiving a sticker – At the end of each class, students who follow the rules (for those under a certain age) are rewarded with a sticker. This includes listening to the teacher and dancing when instructed.

Initial consultation – If behavior issues persist, the Studio Director may request a meeting with the parent(s). During this meeting, the issue will be clearly defined, goals will be set, and parents will be involved in creating a solution plan to address the behavior and help the student succeed.

Our goal is to support every child in creating a respectful, focused, and fun learning environment. Working together, we can help your dancer develop the skills they need both in and out of the studio.

Pure Energy Dance reserves the right to refuse business or cancel the enrollment of a child for any of the following reasons:

Non-payment or excessive late payment of fees.

Failure to observe the studio’s rules and policies.

The child has special needs that cannot be adequately supported within our current program.

Physical and/or verbal abuse directed towards staff or other children, by either a parent or child.

These policies are in place to maintain a safe, respectful, and positive environment for all dancers, families, and staff members. We are committed to working with families to ensure the best possible experience for every child.

Pure Energy Dance values and respects the privacy of each visitor to our website and each participant in our performances. This Privacy Policy outlines how we handle your personal identifiable information collected in connection with your activities at Pure Energy Dance.

We believe in transparency, so we provide full disclosure about the types of information we collect and how we use it. We also want to give you control over how your personal information is used.

Please note that Pure Energy Dance reserves the right to change our privacy practices as business needs evolve. Any changes to our privacy policy will be clearly posted on the website in a timely manner.

Your privacy and trust are important to us, and we are committed to ensuring that your personal information is handled responsibly and securely, in compliance with Canadian law.

Pure Energy Dance collects personal information when you interact with us in various ways, including making a purchase or contribution, registering as a patron, requesting information about our products and services, participating in promotions or surveys, contacting us with questions or suggestions, entering contests, or attending special events.

Depending on the type of interaction, we may ask for details such as:

Your name, phone number, and physical address

Employment information and email address

Credit card information, including expiration date and billing address

Product preferences

How Do We Use Your Personal Information?
Your information may be used by us (or third parties working with us) to:

Customize advertising and content you see

Fulfill your requests for products and services

Contact you for relevant information

Conduct research and improve services

Respond to subpoenas, court orders, or legal processes

Establish or exercise our legal rights or defend against legal claims

We will never sell your information to any third party. Any personal data used for marketing will always be presented as anonymous, aggregate data to ensure no individual is singled out.

Surveys and Email Communication
From time to time, we may conduct voluntary surveys to gather demographic information about our website visitors. This information may be shared in anonymized, aggregate form with advertisers or other third parties, with no personal details tied to specific individuals.

If you provide your email address, we may contact you periodically with special offers, updates, or new services. Every email sent will include an option to unsubscribe from our mailing list if you prefer not to receive future communications.

We respect your privacy and are committed to handling your personal information with care.

Types of non-personal identifiable information include IP addresses, browser information, advertising information, and cookies.

All anonymous information is used only to measure site activity and to develop ideas for improving our sites. So, when you come back to visit us again, we can tailor information to suit your individual preferences. We use anonymous information to customize information for our users and to help us display information in the best format for you. The goal is to save you time and provide you with a more meaningful visit.

Our websites will link to other websites and services from time to time. Pure Energy Dance will always attempt to associate with only the most trustworthy partners who share our high standards regarding privacy. Nevertheless, we are not responsible for the content of and privacy practices of any other companies or websites.

Security of your personably identifiable information is of prime importance to all of us at Pure Energy Dance. Assess to this information is limited and will be used according to the Personal Information Protection and Electronic Documents Act. Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse, or alteration of your personal information.

ALL students are required to accept the studio policy and have their waivers signed off on at time of registration each year whether they are new or returning.